1. Go into my computer > dial up networking > right click on dialer > goto properties.
2. check correct modem is selected in connect using. If incorrect click on drop down list and pick correct modem.

3. click on OK and try connecting again.
4. If that fails go into control panel > modems > check to see if correct modem is installed. if not remove modem and re-install.
5. If that does not work try creating a new dialer.

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1. Go into control panel > modems > diagnostics > highlight modem > click on more info.
2. If you get a response reboot computer and try connecting again.
3. If that fails try the following.
4. Go into control panel > modems > highlight modem > click remove > restart computer

5. Go back into control panel > modems > add customer modem > restart computer > try connecting.
6. If that fails > customer needs to speak to vendor

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1. Go into control panel > modems > modem properties
2. Check port speed is set not too low.
3. open port settings > Check FIFO settings and not set low.
4. If that did not solve the problem try the following - Note check customer has Operating System CD.

5. Go into control panel > networks > remove components.
6. Restart computer
7. Go into control panel > networks > re-install dial up adapter & TCP/IP
8. Restart computer. Try connecting
9. If that did not solve the problem > advise customer to speak to vendor.

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The remote access phonebook file and the current Network Connections configuration are probably inconsistent. If you changed your communications equipment (such as your serial port or modem), make sure you reconfigure Network Connections.


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The COM port that the network connection attempted to use is already in use by another active network connection or another process (for example, a phone line monitoring program, such as a fax program). Close the application that is blocking the use of the COM port.


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An internal error occurred.

1. Check the networking configurations for your computer.
2. Make sure all devices are functional.
3. For more information about diagnosing a problem, click Start, and then click Help and Support

An internal error occurred.

1. Check the networking configurations for your computer.
2. Make sure all devices are functional.
3. For more information about diagnosing a problem, click Start, and then click Help and Support

ERROR 769
Chek LAN computer:
1. Click start menu
2. Click Control Panel
3. Click Network Connection
4. Click Local Area Connection
5. Click Right and than ENABLE. Readmore.........

This error can be resolved by following these steps:·
Restart your computer and wait until all applications have completely loaded before trying to reconnect.· Check your modem and phone cables are connected securely.· If your problem has still not been resolved uninstall and reinstall your Broadband modem. For information on how to do this please refer to the ADSL modem setup instructions or the installation cd that was provided with your modem Readmore.........

ERROR 619/691
Try Create New Connection at computer :
1.Click start menu
2.Click Control Panel
3.Click Network Connection
4. Click 'create a new connectio ->NEXT
5. Clcik connect to the internet -->NEXT
6.Click setup my connection manually ->NEXT
7. Click connect using a broadband connection that requires a username and password -> NEXT
8.ISP Name:speedy -> NEXT
9.Username:1311XXXXXX@telkom.netPassword:XXXXXXX -> NEXT
10.Check list Add a shortcut to this connection to my dekstop.
11.Click Finish.12.Click icon speedy at dekstop
13.Click connect Readmore.........

Error 678
Follow this steps :
Step 1: Turn On Modem ADSL
1.See adsl modem ON (Not blinking) before you dial
Step 2 : Reset winsock TCP/IP
1.Click start -> Click Run -> tipe netsh winsock reset and than enter
2.When command prompt window up again, restart computer
3.Try ping to Modem and Try connection diaol again.
Step 3: setting Modem adsl
1.Login to Gateway Modem via Browser exp: 192.168.1.1
Pic : VPI : 8 / VCI : 81
- Encapsulation : LLC
- Type Koneksi : Bridge
2 . If Not Work try to Reset you Modem and setting adsl Ruter again.. Readmore.........