1. Go into control panel > modems > diagnostics > highlight modem > click on more info.
2. If you get a response reboot computer and try connecting again.
3. If that fails try the following.
4. Go into control panel > modems > highlight modem > click remove > restart computer

5. Go back into control panel > modems > add customer modem > restart computer > try connecting.
6. If that fails > customer needs to speak to vendor