1. Go into control panel > modems > diagnostics > highlight modem > click on more info.
2. If you get a response reboot computer and try connecting again.
3. If that fails try the following.
4. Go into control panel > modems > highlight modem > click remove > restart computer

5. Go back into control panel > modems > add customer modem > restart computer > try connecting.
6. If that fails > customer needs to speak to vendor

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1. Go into control panel > modems > modem properties
2. Check port speed is set not too low.
3. open port settings > Check FIFO settings and not set low.
4. If that did not solve the problem try the following - Note check customer has Operating System CD.

5. Go into control panel > networks > remove components.
6. Restart computer
7. Go into control panel > networks > re-install dial up adapter & TCP/IP
8. Restart computer. Try connecting
9. If that did not solve the problem > advise customer to speak to vendor.

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-The port information cannot be set.

The remote access phonebook file and the current Network Connections configuration are probably inconsistent. If you changed your communications equipment (such as your serial port or modem), make sure you reconfigure Network Connections.


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